Support & Contact

We're here to help! Whether you have questions about using DimmerCurve, need technical assistance, or want to provide feedback, we offer several ways to get support.

Contact Methods

Primary Support

Email: support@dimmercurve.com

Response Time: Within 24 hours (business days)

Priority Support: Available for critical issues affecting production workloads

Getting Help

Before You Contact Us

  1. Check if you're experiencing a known issue by reviewing recent updates
  2. Try logging out and back in to refresh your session
  3. Clear your browser cache and cookies for DimmerCurve.com
  4. Test with a different browser or incognito/private mode

When Reporting Issues

To help us resolve your issue quickly, please include:

  • Description: What you were trying to do and what happened instead
  • Steps to reproduce: Exact steps that led to the issue
  • Browser & device: What browser, version, and device you're using
  • Screenshots: Visual evidence of the problem (if applicable)
  • Timing: When the issue occurred (approximate time)
  • Organization: Your organization name in DimmerCurve

Account & Data Requests

Account Management

  • Password Reset: Use the "Forgot Password" link on the login page
  • Email Changes: Contact support with your current and new email addresses
  • Organization Transfer: Contact support to transfer ownership or add/remove team members

Data & Privacy Requests

  • Data Export: Request a complete export of your organization's data
  • Data Deletion: Request permanent deletion of your account and data
  • Privacy Questions: For questions about our Privacy Policy or data handling

For data requests, please specify your organization ID and ensure you're contacting us from an email address associated with your account.

Technical Information

System Requirements

  • Browsers: Chrome 90+, Firefox 88+, Safari 14+, Edge 90+
  • JavaScript: Must be enabled
  • Cookies: Must be enabled for authentication
  • Connection: Stable internet connection required

Security & Compliance

  • Data Security: All data is encrypted in transit and at rest
  • Authentication: Secure login via Supabase Auth
  • Privacy: GDPR and CCPA compliant data handling
  • Infrastructure: Hosted on secure AWS and Supabase infrastructure

Business Inquiries

For business partnerships, enterprise solutions, or general inquiries:

  • Business Email: support@dimmercurve.com
  • Enterprise Solutions: Contact us for custom deployment options
  • API Access: Information about API access and integrations

Service Level Agreement

Support Response Times

  • Critical Issues (P1): 4 hours (business days)
  • High Priority (P2): 12 hours (business days)
  • Normal Issues (P3): 24 hours (business days)
  • Feature Requests: 48 hours (business days)

Business days: Monday-Friday, 9 AM - 5 PM Eastern Time (excluding holidays)

Thank you for using DimmerCurve! We're committed to providing excellent support and helping you succeed with your lighting projects.